At Drama Call, customer satisfaction is important to us. We aim to provide quality products and reliable service to ensure a positive shopping experience. This Refund and Returns Policy explains the conditions under which refunds, returns, or exchanges may be accepted. By placing an order on the Drama Call website, you agree to the terms outlined in this policy.

Eligibility for Returns

Returns are accepted only under specific circumstances. To be eligible for a return, the item must be unused, unwashed, and in the same condition as received. Products must be returned in their original packaging, including tags, labels, and any accessories. Items that show signs of wear, damage caused by the customer, or alteration will not be eligible for return.

Return Timeframe

Customers must submit a return request within 7 days of receiving the order. Requests made after this period may not be accepted. The return timeframe begins from the date the shipment is delivered, not the date of purchase. We recommend inspecting your order immediately upon arrival to ensure it meets your expectations.

Non-Returnable Items

Certain items are non-returnable and non-refundable for hygiene, safety, or customization reasons. These may include clearance items, promotional products, personalized items, or items clearly marked as final sale. Drama Call reserves the right to determine which items are not eligible for return.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact Drama Call customer support within 48 hours of delivery. Customers may be required to provide clear photos or videos as evidence of the issue. Once verified, we will offer an appropriate solution, which may include a replacement, exchange, or refund, depending on product availability and eligibility.

Refund Process

Once a returned item is received and inspected, we will notify you regarding the status of your refund. If approved, refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on your payment provider, but typically refunds are completed within 7 to 14 business days after approval.

Partial Refunds

In some cases, partial refunds may be issued. This may apply to items returned in non-original condition, missing packaging, or showing minor signs of use. Shipping charges, handling fees, and payment processing fees are non-refundable unless the return is due to an error on our part.

Exchanges

Drama Call may offer exchanges for eligible items, subject to availability. Customers requesting an exchange must follow the same return procedure. If the requested replacement item is unavailable, a refund or store credit may be issued at our discretion.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake made by Drama Call, such as receiving a defective or incorrect item. Shipping fees are non-refundable. We recommend using a trackable shipping service when returning items, as Drama Call is not responsible for lost return shipments.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process. Cancellation requests should be submitted as soon as possible, but approval is not guaranteed.

Refused or Undeliverable Orders

If a customer refuses delivery or an order is returned due to incorrect shipping information, the customer may be responsible for additional shipping charges. Refunds for such orders will be processed after deducting applicable fees, if eligible.

Abuse of Policy

Drama Call reserves the right to refuse refunds or returns if we detect abuse of this policy. This includes excessive return requests, fraudulent claims, or misuse of the refund process. Our goal is to maintain fairness for all customers.

Store Credit

In certain situations, refunds may be issued as store credit instead of the original payment method. Store credit has no cash value and must be used within the specified validity period, if applicable.

Policy Updates

Drama Call reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our services indicates acceptance of the updated policy.

Contact Support

If you have questions about returns, refunds, or exchanges, please contact Drama Call customer support through our official communication channels. Our team is here to assist you and ensure a fair resolution.