At Drama Call, we are committed to providing a smooth, transparent, and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered, along with important information regarding timelines, responsibilities, and potential delays. By placing an order with Drama Call, you agree to the terms outlined in this policy.

Order Processing Time

All orders placed on the Drama Call website are subject to an order processing period before shipment. Order processing includes order verification, quality checks, packaging, and preparation for dispatch. Typically, orders are processed within 2 to 5 business days after successful payment confirmation. Processing times may vary during peak seasons, promotional periods, or due to high order volumes.

Shipping Timeframe

Drama Call offers standard shipping for all orders. The estimated delivery time for our store is up to 15 business days from the date the order is shipped. This timeframe includes handling, transit, and final delivery. Please note that shipping times are estimates and may vary depending on destination, courier services, customs clearance, or unforeseen circumstances.

Shipping Locations

Drama Call ships to multiple regions and locations as supported by our logistics partners. Availability of shipping services may vary depending on your location. Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect or incomplete addresses may result in delivery delays or returned shipments, for which Drama Call is not responsible.

Shipping Charges

Shipping charges, if applicable, are clearly displayed at checkout before the order is confirmed. Charges may vary based on order size, weight, destination, or promotional offers. From time to time, Drama Call may offer free shipping or discounted shipping as part of special promotions.

Order Tracking

Once your order has been shipped, you may receive a confirmation message or email containing shipment details and tracking information, where available. Tracking availability depends on the shipping carrier and destination. Please allow some time for tracking updates to appear, as courier systems may take time to update shipment status.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or additional fees may apply depending on the destination country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless stated otherwise. Drama Call is not responsible for delays caused by customs clearance processes.

Delays and Exceptions

While we strive to meet our 15-day shipping timeline, delays may occur due to factors beyond our control. These may include weather conditions, courier service disruptions, customs inspections, public holidays, or logistical challenges. Drama Call will not be held liable for delays caused by third-party carriers or external circumstances, but we will make reasonable efforts to assist customers with shipment inquiries.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact Drama Call customer support within a reasonable time after the expected delivery date. We may request supporting information such as photos or order details to investigate the issue. Resolution options may include reshipment or other appropriate solutions, depending on the situation and eligibility.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete. Drama Call is not responsible for delays, failed deliveries, or additional costs caused by incorrect addresses, missing information, or unavailability of the recipient at the time of delivery.

Undeliverable or Returned Orders

If an order is returned to us due to incorrect address details, refusal to accept delivery, or failure to collect the shipment, the customer may be responsible for additional shipping fees for re-delivery. Refunds for returned orders, if applicable, will be processed according to our Refund and Returns Policy.

Order Modifications and Cancellations

Once an order has been processed or shipped, it may not be possible to modify or cancel it. Customers are encouraged to review all order details carefully before confirming purchase. Requests for changes must be made as soon as possible and are subject to approval.

Customer Support

Our customer support team is available to assist with shipping-related questions, order status updates, or delivery concerns. We aim to provide clear communication and timely assistance to ensure a positive shopping experience.

Policy Updates

Drama Call reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.

Conclusion

At Drama Call, customer satisfaction is important to us. We work diligently to ensure that every order is carefully handled and delivered within our standard 15-day shipping timeframe. By understanding and agreeing to this Shipping Policy, customers can shop with confidence knowing what to expect from order placement to delivery.